Managed IT support & helpdesk
A friendly, local first port of call for your whole team, with fast remote fixes and on-site visits when you need them. One number to call and no being passed around.
We work with the tools your business already runs on
Microsoft 365
Windows
Apple & macOS
Microsoft Teams
SharePoint & OneDrive
Cyber Essentials aligned
What we do
Managed IT support, built around your business
From day-to-day helpdesk to cyber security and cloud, we look after your whole IT setup. We work proactively, so problems get fixed before they slow your team down.
Proactive monitoring
We watch your devices, servers and network around the clock. Most problems get caught and fixed in the background, before they ever cause you downtime.
Cyber security
Endpoint protection, MFA, patching and security hardening to keep your business and your data safe from modern threats and ransomware.
Microsoft 365 management
Setup, licensing, security and everyday support for Microsoft 365, including email, Teams, SharePoint and OneDrive.
Backup & disaster recovery
Automated backups that we monitor, with restores tested regularly. If the worst happens, you can get back up and running.
Hardware & procurement
We source, set up and maintain laptops, PCs, servers and network kit. It arrives configured and secured, ready for whoever is using it.
Managed plans
Simple monthly support, scaled to your team
Predictable per-user pricing and no nasty surprises. Pick the level of cover that fits and scale up as you grow. Just need a one-off? We still offer pay-as-you-go for ad-hoc projects.
Essentials
Core cover for smaller teams getting started.
Simple per-user pricingGet a tailored quote
- Remote helpdesk support
- Proactive device monitoring
- Antivirus & security patching
- Microsoft 365 support
- Business-hours response
Most popular
Managed
Our all-round cover for growing businesses.
Simple per-user pricingGet a tailored quote
- Everything in Essentials, plus:
- On-site support visits
- Cyber security & MFA
- Managed cloud backups
- Priority SLA response
- Quarterly IT reviews
Complete
A fully managed IT department for your business.
Simple per-user pricingGet a tailored quote
- Everything in Managed, plus:
- Dedicated account manager
- Cyber Essentials support
- Strategic IT roadmap
- Hardware lifecycle management
- Fastest SLA response
Just need a one-off fix or project? We also offer pay-as-you-go support, with no monthly commitment.
Why Recall IT
Proper IT cover, without the call centre
You get properly managed IT, looked after by someone who picks up the phone and explains things without the jargon.
Plain English, always
No jargon, no mystery. We explain what we're doing and why, so you and your team are always in control of your IT.
Problems fixed early
We fix problems before you even notice them. Constant monitoring and maintenance means less downtime and far fewer nasty surprises.
Someone who knows you
No call centres, and no ticket lottery. You deal with the same person every time, someone who knows your setup and your people.
How it works
Getting started is straightforward
No drawn-out sales process. We learn your setup, take care of the move, then keep everything running smoothly.
1
Free IT audit
We review your current setup, from devices and security to backups and Microsoft 365, then give you a clear, honest report with no obligation.
2
Smooth onboarding
We agree the right plan and take over your IT with a zero-downtime handover, so your team keeps working throughout the move.
3
Proactive management
We monitor, maintain and support everything day to day, with regular reviews to keep your IT ahead of your business.
About
About Recall IT Consultancy
Recall IT Consultancy looks after IT for businesses across Somerset and the South West. From everyday helpdesk and Microsoft 365 to cyber security, monitoring and backups, we look after your whole IT setup so you can focus on running your business.
With over 10 years of hands-on IT experience behind us, there's very little we haven't seen and sorted before, so you spend less time waiting on fixes and more time getting on with your work. You get proper, reliable IT cover with the friendly, plain-English service of someone local who actually answers the phone.
Somerset · Taunton · Yeovil · Bridgwater · Chard · Bristol & the South West
10+ years
Hands-on IT experience
Proactive monitoring
Issues fixed before they bite
SLA-backed support
Response times you can rely on
FAQ
Common questions
A few things people usually want to know before getting in touch.
Our managed plans cover day-to-day helpdesk, proactive monitoring, security and patching, Microsoft 365 management and backups. We tailor the exact mix to your business, so get in touch and we'll recommend the right level of cover.
Yes. Most issues are sorted quickly and remotely, but we come out to your premises across Somerset and the South West whenever a hands-on visit is needed.
Managed plans run on a 12-month initial term and then continue month to month, so you're never tied in indefinitely. Prefer ad-hoc help instead? We also offer pay-as-you-go support for one-off projects.
Every managed plan comes with clear SLA response times, so you always know how fast we'll be on the case. Higher tiers get priority handling and faster response targets.
Yes, we support Windows PCs, Apple Macs, servers and mobile devices, along with the cloud services your team relies on day to day.
Absolutely. We handle the whole transition for you with a zero-downtime handover, documenting your setup and taking over support with minimal disruption to your team.
Get in touch
Let's talk about your IT
Tell us a bit about your business and what you need. No pressure, no jargon, just a straight conversation about how we can help.
Whether you'd like a free IT audit or just have a quick question, get in touch and we'll get back to you the same working day.
[email protected]
Email anytime
01460 297399
Mon-Fri, 9am-6pm
Somerset & surrounding areas
Remote support available UK-wide